We currently have telephone appointments available in August and September 2020 - please see contact details below
Sefton Carers Centre realise that carers and those who they care for are often at a disadvantage financially.
Carers may have to reduce or give up work to fulfil their caring role and those who are cared for may also have to give up work, or be reliant on benefits, and may well have additional household expenses as a result of their disabilities.
Our experienced Welfare Benefits Advisors provide information that can help you to understand benefit rules/law and identify possible entitlement, as well as help with applications for relevant benefits and support with appeals against unsatisfactory decisions.
Preparing for your appointment:
To assist us to complete your benefit application fully and accurately, please click on the type of benefit you are claiming from the options below for details of what information you will need for your telephone appointment (if you don’t have everything on the list don’t worry, just inform the advisor).
The appointment itself:
At the time of your appointment one of our advisors (Alison or Glyn) will call you on the number you have given us when registering with the centre - please have a pen and paper to hand as you will probably need to make some notes.
Please also provide your email address (if you have one) at the beginning of the appointment as it may be necessary to share documents and information following the appointment.
Links to other useful websites:
Carers UK (A-Z of changes to benefits, assessments and support COVID-19):
Sefton Council has set up a helpline for anyone living in Sefton who needs support due to the situation surrounding coronavirus, please call 0345 140 0845 or visit their website:
Food Banks provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis:
Debt Advice from National Debt Advice Line UK:
Turn2us is a national charity helping people when times get tough. It provides financial support to help people get their lives back on track:
Department for Work & Pensions (DWP):
DWP is a government agency supporting people of working age from welfare into work, helping employers to fill their vacancies.
You can visit their website (see link below) and search for vacancies, as well as programmes to help jobseekers - particularly long-term unemployed people, people with disabilities and others who may need extra help in finding work.
DWP also provides advice on how to make a claim for benefit and who to contact about an existing enquiry claim.
New Benefit Claims - Telephone: 0800 055 6688 - Monday to Friday, 8am to 6pm.
Repeat Benefit Claims - Telephone: 0800 169 0310 - Monday to Friday, 8am to 6pm.
Universal Credit - Telephone: 0800 328 5644 - Monday to Friday, 8am to 6pm.
April 2020 - Update from The Department for Work and Pensions Re: COVID-19:
The Department for Work and Pensions (DWP) has introduced two important temporary measures to help unpaid carers through the current emergency.
Unpaid carers will be able to continue to claim Carer’s Allowance if they have a temporary break in caring, because they or the person they care for gets Coronavirus or if they have to isolate because of it. Under normal rules there are restrictions on breaks in care but these have been lifted. Providing emotional support rather than just more traditional forms of care to a disabled person will also now count towards the Carer’s Allowance threshold of 35 hours of care a week.
Further updates from the DWP can be viewed via the link below: