Welfare Benefits 2

Sefton Carers Centre realise that carers and those who they care for are often at a disadvantage financially.

Carers may have to reduce or give up work to fulfil their caring role and those who are cared for may also have to give up work, or be reliant on benefits, and may well have additional household expenses as a result of their disabilities.

Our experienced Welfare Benefits Advisors provide information that can help you to understand benefit rules/law and identify possible entitlement, as well as help with applications for relevant benefits and support with appeals against unsatisfactory decisions.

All our services are free for unpaid carers living in Sefton, or caring for someone that lives in Sefton if they live outside the borough – you just need to register with us first. To do this, please call 0151 288 6060 or email us: This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you can call into the Centre during our opening hours Mondays to Thursdays 9.30-12noon, 2-4.00pm to get registered.

All of our services are free for unpaid living carers in Sefton - to register with the organisation call 0151 288 6060 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Preparing for your appointment:

To assist us to complete your benefit application fully and accurately, please click on the type of benefit you are claiming from the options below for details of what information you will need for your telephone appointment (if you don’t have everything on the list don’t worry, just inform the advisor).

Disability Benefits (Child DLA, PIP and Attendance Allowance)

Universal Credit (including information on how make a claim yourself)

Carer’s Allowance

The appointment itself:

At the time of your appointment one of our Welfare Benefits Advisors (Alison or Glyn) will call you on one of the telephone numbers you have given us when registering with the centre - please have a pen and paper to hand as you will probably need to make some notes.

Please also provide your email address (if you have one) at the beginning of the appointment as it may be necessary to share documents and information following the appointment.

Links to other useful websites:

Carers UK (A-Z of changes to benefits, assessments and support COVID-19):


Sefton Council has set up a helpline for anyone living in Sefton who needs support due to the situation surrounding coronavirus, please call 0345 140 0845 or visit their website:

Food Banks provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis:

South Sefton Foodbank Tel: 0151 933 1300 - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Southport Foodbank Tel: 01704 544419 - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Debt Advice from National Debt Advice Line UK:


Turn2us is a national charity helping people when times get tough. It provides financial support to help people get their lives back on track:

Department for Work & Pensions (DWP):

DWP is a government agency supporting people of working age from welfare into work, helping employers to fill their vacancies.

You can visit their website here and search for vacancies, as well as programmes to help jobseekers - particularly long-term unemployed people, people with disabilities and others who may need extra help in finding work.

DWP also provides advice on how to make a claim for benefit and who to contact about an existing enquiry claim.

  • Existing Legacy Benefit Claims (e.g., Income Support, Job Seekers Allowance, Employment Support) 0800 169 0310 - Monday to Friday, 8am to 6pm.
  • Attendance Allowance – 0800 731 0122, Monday to Friday, 8am to 3.30pm
  • Carers Allowance – 0800 731 0297, Monday to Friday, 8am to 6pm
  • Disability Living Allowance
    • Born after 8/4/48 – 0800 121 4600
    • Born on or before 8/4/48 – 0800 731 0317
  • PIP claims (Mon to Fri 8am to 6pm) – 0800 917 2222; text phone 0800 917 7777
  • PIP enquiry line – 0800 121 4433; text phone 0800 121 4493
  • Pension Service helpline – 0800 731 0469
  • Pension Service help to claim state pension – 0800 731 7898
  • Pension Service for info on NI contribution record – 0300 200 3500
  • Pension Credit change of circumstances helpline – 0800 731 0469
  • Pension Credit claim enquiry line – 0800 99 1234.
  • Universal Credit - Telephone: 0800 328 5644 - Monday to Friday, 8am to 6pm.

Do you have a family member, partner or friend who needs ongoing care or support with day-to-day life?

Working and supporting someone’s health or care - JobHelp



Sefton Carers Centre is a registered charity in England and Wales, No: 1050808

Registered as a company limited by guarantee in England, No: 3124430